Privacy Policy — prk92 Player Data Protection

1. Introduction

prk92 ("we", "us", "the Platform") takes the privacy of its players seriously. This Privacy Policy describes how we collect, use, store and protect the personal information you provide when you register and use the prk92 platform at prk92.pro, as well as through the prk92 Android app and iOS web application.

This policy applies to all players using the platform from Pakistan. It is intended to give you a clear and honest picture of our data practices — written in plain language, not legal jargon. If anything here is unclear, please reach out to the support team before you register.

This Privacy Policy should be read alongside the Terms and Conditions, which govern the overall agreement between you and prk92. Both documents together form the basis of your relationship with the platform.

2. Data We Collect

prk92 collects personal data at different stages of your interaction with the platform. The categories of data we collect are outlined below:

We do not collect sensitive personal data such as biometric identifiers beyond what is strictly required for account login security on the app, and we do not collect data about your health, religion or political views.

3. How We Use Your Data

prk92 uses the personal data it collects for specific, legitimate purposes directly related to operating the platform and serving Pakistan players. We do not use your data for purposes beyond those described here without first notifying you and, where required, obtaining your consent.

• Account Management: To create and maintain your prk92 account, authenticate your identity at login and manage your account settings and preferences.
• Transaction Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain accurate transaction records.
• Identity Verification (KYC): To verify your age and identity as required before processing withdrawals or at our discretion for account security purposes.
• Platform Security: To detect and prevent fraud, bonus abuse, multiple account registrations and other forms of platform misuse. Technical data such as IP addresses and device fingerprints are used for this purpose.
• Customer Support: To respond to your queries, resolve complaints and process account requests submitted through live chat or the support team.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues and improve the overall platform experience for Pakistan players. This analysis is performed on anonymised or aggregated data where possible.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling behaviour and to apply self-imposed limits or restrictions when requested. See the Responsible Gaming page for details.
• Communications: To send you account notifications, transaction confirmations, security alerts and — where you have opted in — promotional communications about bonuses, cricket betting promotions and PSL offers.

4. Payment Data & PKR Transactions

All financial transactions on prk92 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or any other supported payment method, the relevant payment data is processed through secure, encrypted payment gateways.

prk92 does not store full card numbers, JazzCash PINs, or Easypaisa login credentials on its own servers. Payment processing is handled by the respective payment service providers, who operate under their own security and privacy standards. prk92 retains only the minimum transaction reference data needed to reconcile deposits and withdrawals and resolve payment disputes.

• Deposit and withdrawal transaction records are retained for the period required to maintain accurate financial records and address any potential disputes.
• All payment data transmitted between your device and the prk92 platform is protected using TLS encryption.
• prk92 applies anti-money-laundering monitoring to transaction data in line with responsible platform operation. Unusual or inconsistent transaction patterns may trigger additional verification requests.

5. Data Sharing

prk92 does not sell, rent or trade your personal data to third parties. We share data only in the following limited circumstances, and only to the extent strictly necessary:

• Payment Processors: Transaction data is shared with JazzCash, Easypaisa, Raast and other payment service providers to facilitate deposits and withdrawals. These providers are contractually required to use your data only for transaction processing.
• Identity Verification Partners: Where KYC verification is carried out, identity documents may be processed by a trusted third-party verification service. These partners operate under strict data handling agreements and are not permitted to retain your data beyond what is required for verification.
• Platform Technology Providers: Technical service providers — such as cloud infrastructure and analytics services — may process data on behalf of prk92 as data processors. They act only on our instructions and are bound by data protection agreements.
• Legal and Regulatory Obligations: Where required by applicable rules or in response to a legitimate legal request, prk92 may disclose personal data to relevant authorities. We will notify you where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of platform assets, player data may be transferred to the successor entity. You will be notified of any such change that affects your data.

In all cases where data is shared with third parties, we require those parties to maintain appropriate data security standards and to use your data only for the purposes for which it was shared.

6. Cookies & Tracking Technologies

prk92 uses cookies and similar tracking technologies on the platform website to improve functionality, maintain your session and understand how players interact with the site. Here is what we use and why:

• Essential Cookies: These are necessary for the platform to function. They maintain your login session, remember your language preference and support basic navigation. The platform cannot function correctly without them.
• Functional Cookies: These remember your in-session preferences — such as game filters, deposit method last used and notification settings — to provide a smoother experience.
• Analytics Cookies: We use anonymised analytics to understand which parts of the platform are most used, identify performance bottlenecks and guide future development. This data does not identify you personally.
• Security Cookies: Short-lived session tokens and CSRF protection cookies are used to protect your account from unauthorised access and cross-site request attacks.

You can manage cookie settings through your browser. Note that disabling essential cookies will affect the platform's ability to maintain your login session and may prevent certain features from working correctly. The prk92 Android app does not rely on browser cookies — it uses secure local storage and device-level session tokens instead.

7. Data Security

prk92 takes the security of your personal data seriously and applies multiple layers of technical and organisational controls to protect it:

Despite these measures, no digital platform can guarantee absolute security. If you become aware of any unauthorised access to your prk92 account, please contact support immediately so we can secure your account without delay.

You also play a role in keeping your account secure. Use a strong, unique password for your prk92 account, enable biometric login on the app if available, and never share your credentials with anyone — including anyone claiming to be from prk92 support. Our team will never ask for your password.

8. Data Retention

prk92 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, and in accordance with responsible record-keeping practices. The following general retention principles apply:

• Active Account Data: Personal and account data is retained for the duration of your account being active on the platform.
• Transaction Records: Financial transaction records — deposits, withdrawals and bonus activity — are retained for a period of several years following the transaction to support dispute resolution and financial reconciliation.
• Identity Verification Documents: KYC documents are retained for the period required following account closure or the date of verification, as appropriate for operational and security purposes.
• Support Communications: Live chat and ticket records are retained for a reasonable period to support ongoing or future enquiries and quality assurance.
• Closed Accounts: Following account closure — whether initiated by you or by prk92 — certain data is retained for the minimum period required for financial record-keeping and fraud prevention, after which it is securely deleted or anonymised.

If you wish to request deletion of your data following account closure, please contact the support team. We will confirm what can be deleted and what must be retained, and the reasons why.

9. Your Rights

As a player using the prk92 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the prk92 support team with your registered account details and the specific request:

• Right of Access: You can request a copy of the personal data prk92 holds about you. We will provide this within a reasonable timeframe.
• Right to Rectification: If any personal data held about you is inaccurate or out of date, you can request that it be corrected. For identity-related data, updated documentation may be required.
• Right to Erasure: In certain circumstances, you can request deletion of your personal data. Note that some data must be retained for legitimate operational, security and record-keeping reasons even after an erasure request — we will explain clearly what can and cannot be deleted.
• Right to Restriction: You can request that we restrict the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Object: You can object to the processing of your data for direct marketing at any time. You can manage communication preferences directly in your account settings or by contacting support.
• Right to Data Portability: You can request a structured, machine-readable copy of the personal data you have provided to prk92 that is processed on the basis of your consent or for contractual purposes.

10. Children & Minors

The prk92 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on prk92 or provided their personal data to the platform, please contact support immediately. We will investigate and, if confirmed, close the account and delete the associated data promptly.

prk92 takes underage access seriously. Age verification checks are applied as part of the registration and withdrawal process, and we rely on players to provide accurate date of birth information. Players found to have falsified their age during registration will have their account permanently closed and any balance forfeited.

If you share a device with children, we strongly recommend using device-level parental controls to prevent unauthorised access to adult platforms, including prk92.

11. App & Device Data

The prk92 Android app and iOS web application collect a limited set of device-level data to support core app functionality and security. Specifically:

• Device Identifiers: A device identifier is used to support biometric login and to identify the device for account security monitoring. This does not allow prk92 to track your location or activity outside the app.
• Push Notifications: If you grant notification permissions, prk92 will use your device token to send account alerts, transaction confirmations and — where opted in — promotional notifications. You can revoke notification permissions at any time through your device settings.
• Camera Access: Camera permission may be requested solely for the purpose of uploading KYC identity documents within the app. The camera is not used for any other purpose, and prk92 does not store photos taken through the app outside of the document submission process.
• Biometric Data: If you enable biometric login (fingerprint or Face ID), authentication is performed entirely on your device using your operating system's secure enclave. prk92 never receives or stores your biometric data on its servers.

The prk92 app does not track your location, access your contacts, read your messages or monitor any activity outside of the prk92 application itself.

12. Updates to This Privacy Policy

prk92 may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes — those that significantly affect how your data is used or your rights as a player — prk92 will provide advance notice through the platform or by direct communication to your registered contact details where possible. For minor or clarificatory changes, the updated page will be published without a separate notification.

Your continued use of the prk92 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how your data is handled.

13. Contact Us

If you have any questions about this Privacy Policy, want to understand how a specific piece of your data is used, or wish to exercise any of your data rights, the prk92 support team is available 24/7 via live chat on the website or in the app.

For written privacy enquiries, you can reach the team at [email protected]. Please include your registered username and a clear description of your query or request so we can respond efficiently.

If you have a complaint about how your personal data has been handled by prk92, please raise it with the support team in the first instance. We are committed to resolving privacy concerns fairly and transparently, and will acknowledge your complaint and provide a substantive response within a reasonable timeframe.

For questions specifically about responsible gaming and account restrictions, the Responsible Gaming page provides additional guidance and direct contact options for that team.